If you don't see your question here, feel free to write us at info@cococlem.com and we'll respond promptly during our operating hours between Monday-Friday 9am-5pm EST.

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What materials are your jewelry made from?

Our jewelry is made from 316L jewelry grade stainless steel and 18k gold plated with a PVD coating and/or enameled.

Jewelry pieces that are both 18k gold plated and PVD coated are generally more durable compared to those with only one type of coating.

While no jewelry is completely immune to wear, the combination of gold plating and PVD coating significantly reduces the risk of tarnishing, scratches, and fading, ensuring that the jewelry retains its beauty and shine for years to come.

What is 316L stainless steel?

316L stainless steel is a high-quality grade of stainless steel known for its durability, corrosion resistance, and hypoallergenic properties. It is commonly used in jewelry making due to its strength and ability to withstand everyday wear.

Is 316L stainless steel hypoallergenic?

Yes, 316L stainless steel is hypoallergenic, making it an excellent choice for those with sensitive skin or metal allergies. It is unlikely to cause irritation or allergic reactions. That being said, you know your body best, and if your skin is highly reactive I would only wear implant grade jewelry.

Is your jewelry nickel free?

316L stainless steel typically contains trace amounts of nickel (the least amount of any other stainless steel), but it is considered hypoallergenic for most people. However, individuals with severe nickel allergies may still experience a reaction to it. If you have a known nickel allergy, it's always best to consult with a dermatologist or allergist before wearing jewelry made from 316L stainless steel to ensure it's safe for you.

How do I care for my Coco Clem jewelry?

To prolong the life of your gold plated pieces, remember these tips:

  • Take off your jewelry before swimming, showering, or applying lotions, perfumes, and cleaning with harsh chemicals.
  • Remove jewelry before getting a manicure or having your hair treated.
  • Don't use jewelry cleaner on plated items.
  • Save the box your Coco Clem jewelry comes in for safekeeping.

By following these steps, you'll keep your pieces looking beautiful for years!

How long will it take to receive my order?

Orders are typically processed within 2-3 business days. Once your order has left our studio, it should arrive within 2 to 5 days to U.S. addresses. For specific updates on your order, feel free to email us at info@cococlem.com!

Do you ship internationally?

Yes, we ship to the EU and many other countries worldwide. However, due to pandemic and other service disruptions, we are unable to ship to certain countries. For a complete list of restricted countries, please click here.

All international orders are sent via USPS First Class or Priority Mail. While we prioritize USPS for its reliability, extended tracking may not always be available, and delays can occur. Please note that buyers are responsible for customs duties and taxes upon arrival.

While we make every effort to ensure timely delivery, we are not liable for missing or delayed shipments. By ordering from outside the US, you accept all associated risks.

Do you offer your products wholesale?

Yes! You can find our entire wholesale line on Faire. For more information, please visit our wholesale page.