To prolong the life of your Coco Clem jewelry, we recommend removing your pieces before swimming, showering, or applying lotions, perfumes, or hair products. Avoid exposure to harsh chemicals, including during cleaning and manicures. Do not use traditional jewelry cleaners on plated items, as they may cause damage. Keep in mind that gold plating can naturally wear over time with regular use. These steps help extend the life of your pieces but do not make them permanent. With proper care, your pieces will stay beautiful for years to come.

Shipping

All orders ship from our Wilmington, North Carolina studio within 2-3 business days, and often the same day they’re placed.

After leaving our studio, delivery typically arrives within 2-5 business days in the United States and to most international destinations. Shipping timelines are estimates and may vary due to customs or local carrier delays.

For international orders, duties, taxes, and import fees are not included in the shipping cost. These charges are set by your country’s customs office and will be collected by the carrier prior to delivery.

Pre-order items require a longer production window of approximately 6-10 weeks.
If any delays occur, we will always notify you with updated timing.

Returns & Exchanges

We want you to feel confident and excited about your Coco Clem purchase. 

Returns and exchanges are accepted on new, unused items (excluding earrings and body jewelry, which are final sale for hygienic reasons).

• Request a return within 7 days of delivery 
• Exchanges accepted within 14 days of delivery 
• Items must be unworn and in original condition. 

Refunds may be issued to the original payment method, store credit, or exchange.
Refunds exclude original shipping and include a 10% handling fee. The handling fee is waived for exchanges or store credit.

Returns are processed within 5-10 business days after inspection.

International customers are responsible for return shipping and should use tracked, insured service, as Coco Clem is not liable for lost returns.

Pre-order items cannot be canceled once production begins but may be eligible for return after delivery unless marked final sale.

For more details, visit Shipping & Returns.